Job Title: Program Coordinator- Admissions and College Credit Plus Services
Department: Enrollment Mgmt & Student Svcs
Location: Columbus Campus
Employment Type: Staff
Employment Status: Board Approved
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Exempt
Compensation Type: Annual
Schedule: M-F, 8am-5pm and hours outside normal working schedule as necessary.
The Program Coordinator will perform coordinating functions for Columbus State Community College's high school partner communications strategies across College Credit Plus, Admissions, and the college's K12 college and career readiness grant portfolio (as appropriate); as well as provides coordination for prospective student and parent communications within the college's prospective student CRM system.
The Program Coordinator will report to both the Director of College Credit Plus Services and the Director of Admissions and will take routine direction from the VP, Enrollment Services and Marketing in the areas of high school partner communications strategies and prospective student messaging and communication flows.
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements.
Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.
1. Provides input to and implement the agreed upon communications strategies for high school stakeholders (including students, parents, and school personnel) at the district, school, household, and individual level. These strategies may include but are not limited to: regular and predictable communication campaigns across multiple communication channels to stakeholders regarding Columbus State and its programs and services;short-term or one-time communications; and individualized communications when appropriate to address specific issues or provide information.
2. Provides input into and implements the agreed-upon strategies for a prospective student communication flow. These strategies may include but are not limited to regular and routine recruitment and enrollment messaging to prospective College Credit Plus and traditional high school, College Credit Plus matriculating, and adult students; specialized short-term campaigns for one or more student segments; and campus visit-related communications.
3. Provides input to and implements agreed upon parent communication strategies. Like the prospective student strategies, these communications range from long-term and strategic to short-term and circumstantial.
4. Composes messages for distribution via email, direct mail, and other channels, with the guidance of leadership in Admissions and College Credit Plus Services.
5. Serves as the primary facilitator of all student recruitment-related messaging strategies and tactics and ensures messages, campaigns, and communications are well integrated and coordinated and that the various Columbus State internal stakeholder groups are working together to provide a comprehensive recruiting message strategy and messaging content.
6. Serves as the leading expert in the functionality and design logic of the College's constituent relationship management system (CRM), leveraging the CRM and other communications platforms to effectively deliver customized messaging to high school partners and prospective student/parent segments.
7. Works within several high priority initiatives of the college, including college readiness, enrollment, marketing, and pertinent academic program functions. To be successful in this role, the candidate will work collaboratively with Enrollment Management and Student Services, Academic Affairs, and multiple college departments and divisions.
8. May serve as a member of any leadership and work groups for College Credit Plus, grants, bridge programs, or related programs as directed and assigned and assists with work plan initiatives and communications.
9. Attends various meetings and trainings as needed.
10. Works assigned schedule, exhibits regular and predictable attendance and works overtime as required meeting workload demands.
11. Performs other related duties as required.
Usual Physical Demands: The incumbent of this position typically exhibits the physical demands identified in the Functional Job Analysis on file in the College's Human Resources Department and which is periodically reviewed and updated. Physical demands listed in the Functional Job Analysis are not job qualification standards, but are used to help the College assess and determine reasonable accommodations for otherwise qualified individuals covered by the American's with Disabilities Act.
While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for extended periods of time, and occasionally stands and walks. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee regularly talks and hears. Employee occasionally lifts items up to 10 pounds.
Working Conditions: Normal office working conditions.
Knowledge, Skills and Abilities: Knowledge of: program or functional area. Skill in: verbal and written communications; routine typing; application of job related computer software; operation of job-related equipment and other equipment; maintaining documentation and records. Ability to: coordinate program or functional area operations; coordinate and prioritize multiple projects and tasks; develop and maintain effective working relationships with coworkers, supervisors, students, general public, and other job contacts; maintain confidential and sensitive information; effectively work with persons of varying cultures and diversity.
Bachelor's degree in Communications, Marketing, Information Technology, Education, or closely related field with at least 3 years' progressively responsible related experience. Demonstrated proficiency with various communications platforms required. Must be able to write well and adapt messages to various stakeholder groups. Excellent interpersonal relationship-building skills and verbal and written communication. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Preferred Qualifications: Experience working with higher education enterprise systems or a sales-driven CRM of any kind.
Additional Information: Applicants are strongly encouraged to submit a cover letter detailing how their experience and abilities align with the needs of this position.
Internal Number: req1913_1522783782
About Columbus State Community College
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.