VP Consultant Firm Relations, National Accounts - Multiple Locations
April 6, 2018
No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm) Excellent opportunity for a candidate with strong knowledge of our industry and well-honed relationship skills. This individual will further develop our external relationships with distribution channels, and connect or deepen these relationships with internal constituents. This individual is responsible for understanding and owning the issues that drive or hinder our growth and retention opportunities, and develop and guide external impression of our posture on these. Enhancing posture, reputation and partnership with key leaders in distribution channels is a primary focus, developing and promoting national strategies for these and guiding local deployment. This individual also coalesces other consultant relations partners across UHG, creating synergies in action, and enhancing coordination. This individual obtains and distills external input and input from National Accounts Sales and brings it into internal conversations, promoting strategic initiatives to improve the value we provide to National Accounts clients. As overall business needs evolve, this person must employ a broad set of general management and problem-solving skills while working across business functions to help define innovative new solutions, and drive the realization of targeted results. Primary Responsibilities:Ensure that consultants have the right relationship development opportunities across UHG and monitor the relationship status/issues, driving remediation where neededBuild personal contact with targeted key consultants at all levels across the country. Make presence in local markets where SVPs need supportOwn consultant relationship planning for Client Development and Client Management in the business planning process, formulating longer term, mid-range and short term goals and actionsBe visible and achieve a strong voice with National Accounts leadership. Provide feedback to management on market trends as represented by consulting firms. Represent your efforts to guide impression to favorable to UHC. Maintain a high level of healthcare industry knowledge as well as our customers' experiences with usPosition yourself as Leader and coordinate with consulting relations peers (OH, ORx, KA, Specialty, and Retiree) across the organization. Be proactive in driving advancement in synergistic activities. Chair the monthly forum for consultant relations persons across the organization to shareFacilitate internal communication with Sales, Client Mgmt, Operations, Optum and other areas within UHG regarding Consultant Relations strategy and initiatives. Coordinate and influence strategy by developing and maintaining strong inter-company relationshipsLead agenda development and planning for the annual Consultant Forum, national leadership meetings with the Major Consulting firms, and National Audit Lead meetings. Prep meeting participants. Use meeting minutes to develop follow-up action plans and project manage them. Lift the value of regularly scheduled/monthly external consultant calls to serve our strategic goals of relationship development and business success by proactively driving the agenda and follow-up activities to serve our strategic needsFormalize regular ongoing internal and external Consultant communications, serving as chief editor of Consultant Connection, host of the consultant webinars, and providing oversight of the Consultant portal and Consultant Relation's SharePoint site, keeping content up-to-dateSpearhead or participate in the development of National solutions to avoid the need for redundant one-off solutions i.e.: (Global NDAs, provider network data, Cost of care and discount submissions & audit interface, etc.). Represent NA in the DPM weekly meetingsMan the "red phone" and lead problem resolution within our organization when contacted by consulting firm liaisonsLead effort to obtain consultant opinion via interviews, surveys or ad hoc from field, and lead effort to create action plans around information gatheredIncrease the percentage of tier 1 and 2 consultants who feel they know our company's capabilities. Increase tier 1 and 2 survey response rateDrive an increase in consultant NPSTrack and inform the organization on competitor versus collaborator or partner behaviorsDevelop strategies to leverage supportive consultants and remediate or isolate non-supportive consultants i.e.; detractors and non-productives. Increase support of SVPs locally as needed
Required Qualifications:Minimum 10 yrs. of strong business, management experience in the health insurance industry, serving the Fortune 1000 marketplaceBachelor's degree or related experience requiredTravel RequiredPreferred Qualifications:Previous experience working in the National Account health plan space and/or working for a major consultant/brokerage firm MBA preferredCareers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Internal Number: 753521
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.