The Patient Advocate serves as a liaison between patients, families, and Reading Hospital, in order to obtain solutions to non medical problems, complaints, and unmet needs for service and support. The advocate educates patients; investigates patient and family inquiries or concerns and directs them to appropriate staff for answers and solutions assuring that follow up with patient and family occurs.
This individual also prevents complaints by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potential complaints; modifying practices that cause repeated complaints. The advocates serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards.
High School/GED Required
2 year / Associate Degree: Human services field(preferred)
Intense advocacy and customer service experience in the field of human relations or nursing
Experience advocating in difficult situations
Prior hospital experience preferred
Must demonstrate excellent communication, public relations, interpersonal, advocacy, negotiation,and organization skills.
Exemplary critical thinking skills
Ability to multitask
Ability to function in a fast paced environment
Ability to work with people of all levels
ABOUT THE ORGANIZATIONTower Health is a strong, regional, integrated healthcare provider/payer system offering leading-edge, compassionate healthcare and wellness services to a population of 2.5 million people. Together, our six hospitals and other entities provide a full range of medical care from prevention, screenings & education; to the latest clinical services and surgeries available; to rehabilitation. We offer wellness programs & public health services that ensure our communities are the healthiest they can be. Our caring, highly trained physicians and staff are committed to patient safety and patient satisfaction. With more than 11,000 team members, Tower Health includes Reading Hospital, a teaching hospital based in West Reading; Brandywine Hospital in Coatesville; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Jennersville Hospital in West Grove; Phoenixville Hospital in Phoenixville; and Pottstown Hospital in Pottstown. We also operate Reading Hospital Rehabilitation at Wyomissing & Reading Hospital School of Health Sciences, & we have comprehensive physicians network.
Collaboration across Tower Health enables our hospitals, providers, leadership & staff to leverage best practices across the health system. Our patients benefit from access to a broad range of services, all here in our region. Our hospitals have received national recognition for advanced care in areas such as neurosurgery & stroke, cardiac & vascular surgery, trauma, hematology & oncology. Reading HealthPlex, which opened at Reading Hospital in October 2016, combines state-of-the-art technology and world-class design to make the HealthPlex one of the most sophisticated surgical centers & inpatient facilities in the region.
At Tower Health, we have a rich history of providing high-quality, cost-effective care in the communities we serve. As the healthcare industry continues to change, one thing remains steadfast: Tower Health's