This position is responsible for the leadership, planning and management of administrative functions for the Executive Director, Business Services, and Residential & Hospitality Services (RHS) reporting units, including budget, finance & administrative services. The incumbent reports to the Executive Director and is a member of the RHS senior leadership team. This position will supervise direct report and indirectly, any assigned student staff and will work closely with department directors, managers and staff as part of the RHS management team and with Business Services Division (BSD) to ensure best practices in cross unit initiatives and achievement of RHS goals, including financial and service excellence across RHS. The incumbent will lead implementation of designated divisional initiatives for RHS, including operations, internal communications, and customer service, driving implementation across RHS & ensuring consistency while providing for appropriate customization. In collaboration with the RHS leadership team, this position will establish RHS goals & develop metrics, survey & data gathering, benchmarking & analysis; & will manage RHS reporting. The incumbent will oversee & quality assure communications in consultation with divisional communications team, & represent the Exec Dir & RHS departments in collaborative opportunities across campus & externally. The successful applicant will build & manage working relationships/partnerships, including consultation with multiple constituent advisory groups.
Residential & Hospitality Services (RHS) operates 7 days per week, 24 hours per day, including all University recognized holidays. Accordingly, this position may be required to work occasionally on the weekends or in the evening in support of key RHS activities (eg. move in/out).
The successful individual is expected to uphold the Department’s efforts to foster a living environment that is supportive and productive to all groups and individuals at Penn, regardless of their race, sex, nationality, religion, sexual orientation, or disability.
Internal Number: 34993
About University of Pennsylvania
Penn has a long and proud tradition of intellectual rigor and pursuit of innovative knowledge, begun by Benjamin Franklin in 1740. That tradition lives today through the creativity, entrepreneurship, and engagement of our faculty, students, and staff. Academic life at Penn is unparalleled, with an undergraduate student body of 10,000 from every U.S. state and around the world. The entering class of 2015 is the most talented and diverse in Penn's history. Consistently ranked among the top 10 universities in the country, Penn welcomes an additional 10,000 students to our top-ranked graduate and professional schools.