A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. (Applications without cover letters will not be considered.)
The Inter-university Consortium for Political and Social Research (ICPSR), a center within the Institute for Social Research (ISR) at the University of Michigan, is seeking a Marketing Communications Specialist to engage with the over 760 member institutions in the ICPSR.
Under supervision of the Director of Marketing & Membership, the primary responsibility will be to support membership requests via phone, email, mail, or social media and to assist in developing, planning, and implementing marketing and communications strategies and events to engage and excite ICPSR members and data services users.
This position is well suited for an individual who is a self-starter, creative, thrives on meeting short- and long-term deadlines, enjoys variety, requires minimal supervision, and importantly, likes to solve problems to assist people (externally and internally), and to have fun.
Develop and maintain relationships with current and potential members and understand their needs to ascertain problem or concern and coordinating resolution.
Assist in collecting and analyzing feedback (market research and web analytics).
Recommend improvements to enhance the member and data user experience.
Collect feedback from members and data users whether via surveys or informal means to improve services.
Member and Data User Engagement:
Provide marketing and communications support on activities promoting engagement utilizing social media and other communication methods.
Organize and manage webinar broadcasts and assist in presenting information during new member welcome webinars.
Assist in the development of promotional materials.
Conduct onsite campus visits to member organizations and attend professional conferences where members and data users frequent.
Assist with program planning and logistics support for ICPSR’s Biennial Meeting (onsite) as well as its biennial Data Fair (online).
Maintain member and administrative contact records by updating account information.
Work with members and University departments to initiate invoices and resolve special invoice requests.
Bachelor’s degree in marketing, communications or related field. Three or more years’ experience in marketing, communications, or customer service role. Previous experience or knowledge of conducting training sessions via webinar technology and via live workshop environments. Demonstrated strong interpersonal and customer service skills. Proficiency in English grammar, sentence structure, and punctuation for the purposes of professional communications.
Basic proficiency in spreadsheet software (Excel). Knowledge of design, layout, desktop publishing, photo editing, and video editing processes and software a plus. Skills in coding HTML and structuring Web documents a bonus. Knowledge of Wordpress and Google Analytics a plus. Experience managing video content and social media content a plus. Customer service experience a plus. Basic knowledge of research data, data curation, and metadata, a plus.
The Institute for Social Research (ISR) at the University of Michigan seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 154570
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.