SUMMARY Primary responsibilities of the General Manager include providing oversight to the general operations of the Century Center Convention Center and the Morris Complex (Performing Arts Center and Palais Royale Historic Ballroom). The General Manager will have direct oversight and responsibility for the financial, performance, scheduling, sales, service, operating and physical plant of both campuses, as well as all staff, contractors and vendors. The General Manager is expected to be an executive capable of leadership at the highest levels and competent in culture setting, strategic visioning, and customer experience.
SUPERVISION EXERCISED Director of Financial Services; Director of Operations; Director of Box Office & Event Services; Executive Assistant; Event Management/Food Beverage provider – Morris PAC/Palais Royale; Event Management/Food Beverage/Sales/Marketing provider – Century Center.
ESSENTIAL DUTIES AND RESPONSIBILITIES This list represents the types of duties required by the position. Other duties may be assigned as reasonably expected. •Administer and/or lead in the generation and execution of specific plans for both campuses, including: Sales, Marketing, Customer Experience, Preventative Maintenance, Venue Operations, Event Management, Food and Beverage, Capital Improvements, Financial Reporting and Forecasting, Event Booking, Safety/Security, Crisis Management, Public Relations, Stakeholder & Board Engagement, Quality Assurance •Develop and direct full time and part time staff •Select and manage contractors and vendors using City of South Bend purchasing guidelines •Identify and optimize revenue drivers while expanding customer reach and improving experiences •Oversee the day-to-day operations of both campuses, ensuring proper planning, execution and issue resolution •Represent the campuses and City of South Bend to potential customers, current customers, stakeholders, media and general public •Build meaningful relationships with stakeholders including Civic Center Board of Managers, DTSB, SMG, Hotel/Motel Tax Board, Visit South Bend/Mishawaka •Engage with Civic Center Board of Managers in pursuit of our mission and obtainment of goals •Partner with Executive Director and Deputy Director of Venues Parks & Arts in all facets of operation
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES •Perform related duties such as answering telephone calls, and perform other responsibilities as required
QUALIFICATIONS To perform this position successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE • Bachelor’s Degree in communications, administration or business is required. Advanced degree preferred • Ten to 15 years of experience in an increasingly responsible position within performing arts and/or venue management industries
KNOWLEDGE, SKILLS AND ABILITIES PREFERRED • Ability to communicate with supervisors, peers, or subordinates, providing information by telephone, in written form, e-mail, or in person • Ability to organize, plan, and prioritize work, developing specific goals and plans to accomplish work • Ability to coordinate the work and activities of others • Knowledge of Microsoft suites • Working knowledge of City or County government a plus
EQUIPMENT Desktop computer, telephone, copier/machine, and a multi-line phone system
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and walk, and talk or hear. The employee is occasionally required to walk; use hands to fingers, handle or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required in this job include vision and the ability to adjust focus.
WORK ENVIRONMENT Work is performed in an office setting with moderate inside temperatures. The noise level in the work environment is usually quiet to moderate while in the office, and moderate to loud in the venue. Entire office and venue is smoke free.
Internal Number: NON-18-00003
About City of South Bend
South Bend is the economic, educational, media, and cultural hub of a multi-county region spanning the Michigan-Indiana border. It’s the fourth-largest city in Indiana with over 100,000 residents. South Bend's flourishing collegiate community and burgeoning tech industry have built upon the foundation of the city's industrial past to create a vibrant present and a promising future. The city’s 14 institutions of higher learning, including the internationally renowned University of Notre Dame, infuse South Bend with creative energy in the arts, business, and technology. Combined with recent economic growth, strong neighborhoods, an affordable cost of living, exciting recreational opportunities, and thriving arts venues make South Bend a fabulous place to live, work, and, play.