Patient Financial Services (PFS) Billing Unit Director
February 28, 2018
This position is responsible for supervision and performance of a central/complex billing unit; the appropriate and timely resolution of account receivables, ensuring a positive cash flow and a high degree of customer satisfaction, and for attaining the company goals of the timely and complete collection of receivables, cash and Bad Debt Write Offs within guidelines.
Manages staff and the daily operations of the collection and adjudication process of an ongoing Accounts Receivable Billing Unit, by performing billing and collection and accounting activities necessary to ensure positive cash flow and maintain the age of accounts receivables at or below the target level. This position must project a positive and professional image to third party payers, the hospital providers, patients and contract management while maximizing cash flow.
Responsible to accurately review adjustments and controlled write-offs. Works effectively with other payor units to find solutions and improve processes
Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the staff. Develops goals and performance expectations for staff. Provides effective leadership and promotes teamwork within the department, facilities and outside agencies.
Ensures that company fiscal policies and procedures and accepted accounting principles and practices are followed when updating patient accounts with payment information.
Closely monitors activity results in billing unit to ensure timely and accurate resolution of problems identified by payers, patients, other PFS units and hospitals. Independently and through the efforts of staff, maintains ongoing positive communications with all parties to provide information and resolve issues.
Conducts ongoing analysis of the department and employee productivity using available statistical indicators; uses analysis results to detect developmental opportunities. Develops and updates processes and procedures as appropriate. Achieves designated production and quality goals for the unit, and maintains expenses within budgetary guidelines for the assigned unit(s).
Provides opportunities for strategic departmental improvements and communicates suggestions to the appropriate supervisory and management staff within System Patient Financial Services and other various departments at the facilities and the System Center.
This position requires a level of expertise in Accounting principals normally demonstrated by a Degree in Accounting and/or multiple years of experience in managing receivables for a multi-facility health care organization.
Requires extensive knowledge and understanding of provider contracts and billing processes normally acquired in three (3)or more years of progressive responsibility in the collection and processing of health care receivables. Requires demonstrated skills in supervision of similar work. A thorough knowledge of third-party billing requirements, reimbursement principles, collection laws and managed care and contract payor implications are essential.
Familiarity within receivable-related accounting principles, patient accounting system capabilities, and the ability to analyze statistic data is required. Must have a demonstrated ability to develop and maintain effective business relationships with third-party payors as well as possess exceptional written and verbal communications skills and excellent human and public relations skills. A proficiency in problem resolution and training techniques is necessary.
At least one year previous supervisory responsibility is strongly preferred.
Additional related education and/or experience preferred.
Internal Number: 215679
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.