Stanford Research Park's Transportation Demand Management (TDM) program, SRPGO, provides programs and services to encourage and support the use of commute alternatives by the 29,000 individuals employed in Stanford Research Park (SRP). SRP is recruiting for the role of Sustainable Transportation Specialist to support the growth of the SRPGO program. Reporting to the Stanford Research Park Director of Sustainable Transportation, the Sustainable Transportation Specialist will develop, implement and analyze programs and services to advance TDM objectives in the Research Park. The Sustainable Transportation Specialist will collaborate with over 100 Research Park tenant companies to address the transportation needs of their commuters.
The successful candidate will have outstanding planning, organization and communication skills and a proven record of developing, implementing and marketing an effective TDM or similar behavior change program. The candidate must be capable of effectively managing current programs and developing new programs with creativity, initiative, and enthusiasm. This position requires regular interaction with commuters, offering one-on-one commute planning assistance, delivering presentations, and staffing employee meetings and events. The successful candidate will assist in developing and implementing marketing initiatives, writing and editing marketing collateral, providing and ensuring excellent customer service, and informing commuters about transportation services and options.
In addition to excellent verbal and written communication skills, this position requires strong interpersonal skills and the ability to work independently. Knowledge of the regional transportation network, agencies and policies and prior experience in transportation planning are preferred.
Program Development and Administration
Recommend and execute TDM strategies to meet business objectives.
Manage TDM programs, including collaboration with internal stakeholders.
Manage project/program budgets.
Employee Outreach and Customer Service
Ensure the highest level of customer service for SRP commuters, including providing prompt responses and problem resolution.
Analyze program participation and customer feedback to recommend new approaches and improvements.
Develop strategies and materials to offer promote commute options and incentives to new hires.
Plan and execute employee events to support TDM and SRP objectives.
Maintain contact at each company and engage these contacts on a regular basis through a variety of methods.
Identify outreach opportunities, deliver presentations, and coordinate Stanford Research Park's participation in worksite events, including wellness fairs, sustainability fairs, and survey collection events, to promote transportation options.
Provide new tenant companies with SRP transportation information prior to site occupancy.
Marketing and Communications
Implement integrated TDM and SRP marketing communications and brand strategy across a variety of channels (digital and print).
Oversee design and production of TDM and SRP marketing materials from inception to deployment.
Update SRP and SRPGO websites with fresh content on a regular basis to support marketing efforts, provide valuable information and build awareness.
Analyze marketing effectiveness to inform decisions regarding strategic marketing and customer targeting.
Scope vendors' responsibilities and work with procurement to negotiate and execute contracts.
Manage vendors/consultants on specific projects and track vendor progress.
Coordinate invoice processing and approve vendor payments.
Identify, procure and distribute incentives and rewards.
Verify participant eligibility.
Other duties as assigned
Internal Number: 293211
About Stanford University
Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu.
Stanford University is a...n equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.