Job Requisition Number: 24531. The Division of Student Affairs advances the learning and personal growth of students by providing leadership, services, and opportunities that enable students to succeed in and contribute to a diverse and global society. Student Affairs Information Technologies (SAIT), a department within the Division, provides and supports the technology and computing services for the Division. SAIT supports many of the services provided to students, the Division of Student Affairs, and the university community. SAIT consists of 30+ full-time career staff and over 70+student part-time staff. The department is organized into six teams: Student Technologies, Portfolio and Project Management, Application Development, Systems, Operations, and Information Security.
This position analyzes large-scale business processes and problems; develops solutions involving the use of computer systems, information flow, and architecture; creates specifications for systems to meet requirements; validates requirements against needs; designs details of automated systems; develops user interface design; and plans and executes unit integration and acceptance testing. This position will lead a Development\Operations (DevOps) team through three large subordinate cross-functional teams to solve complex business or systems issues. The three subordinate teams are:
Applications Development The Applications Development team provides both strategic management direction and support for applications and integrations activities within the Division of Student Affairs. This includes managing all software design and development efforts for each of the systems for which SAIT is responsible, across a wide range of functional areas and technical platforms (Enterprise Java, .NET, PIK, Classic ASP, Oracle, SQL Server, etc.). This office also implements and improves software development practices within SAIT by working with other SAIT teams to ensure coordinated development, release management, configuration management, production control, and support processes.
Systems The Systems team provides both strategic management direction and support for all vendor provided solutions that support systems within the Division of Student Affairs. This includes off-the-shelf solutions hosted within Student Affairs IT and vendor hosted solutions (SAS). This office coordinates with business partners within Student Affairs on the configuration, security, training and upgrade/patch scheduling for vendor solutions. This office also coordinates with other SAIT teams on required custom application or university systems integrations, security reviews, and infrastructure requirements.
Operations The Operations team provides the management of the production environments and infrastructure that support the business needs of the Division of Student Affairs. This team is responsible for Linux, Unix, and Windows server administration, file server storage management, database administration, active directory management, firewall management, networking installation and configuration, server security, system backups, advanced desktop support, and monitoring of services for availability.
•Works across University functions to enhance a DevOps culture that fosters communication, collaboration, integration, automation, continuous development and improvement. Improves how the DevOps function supports and integrates with other departmental activities. •Continually improves DevOps practice to implement the strategy and grow the DevOps function for Student Affairs IT. •Enhances processes and technology that allow for more frequent and incremental releases of products and services. This includes the following areas: •Technologies that automate the validation of software prior to deployment. This includes automated unit testing, functional testing and performance testing. •Technologies that manage native and cloud-based IT infrastructure and help forester the concepts of Infrastructure as a Service, Software as a Service and Platform as a Service. •Processes that automate the movement of a software product through it development lifecycle in an incremental and repeatable manner including Jenkins & GitHub. •Processes that enable collaboration and exchange of information for functions supporting the development and deployment of University products and services •Works with clients to manage changes to products and services for new and existing customers. Helps evaluate the impact of requested changes and manage the deployment in various product and service environments. •Works with the peer and subordinate manager to help design, develop and maintain disaster recovery and business continuity policies and processes. Ensures that DevOps technologies and processes help enable disaster recovery capabilities. •Manages infrastructure costs by enabling the continued automation of provisioning and de-provisioning of IT Infrastructure, including the leveraging of elastic computing capabilities. •Collaborates in the development, maintenance and implementation of a multi-year technology and infrastructure roadmaps. •Supervises subordinate managers of the Applications and Operations teams in SAIT. •Maintains operational oversight of activities of application development, system integrations and operations in support of Student Affairs. •Provides direction to employees following established campus policies and management guidance to develop methods and procedures on new analysis projects. •Reviews work of analysts to measure meeting of department objectives. •Interacts with peer managers across the organization. Maintains a positive relationship with other departments and personnel that will assist in the development, funding, promotion, and/or public relations of the Division of Student Affairs and SAIT. Supports the success and objectives of SAIT. •Interaction frequently requires the ability to gain cooperation of others, conducting presentations of a technical information concerning specific projects and schedules. •Develops and monitors operational and budget processes, staff FTE, finance, human resources and space planning. •Establishes and recommends changes to policies which affect the department to improve testing and analysis processes. Administers campus policies that directly affect subordinate employees and their assignments. •Manages, through subordinate supervisors, the coordination of activities of a department with responsibility for results in terms of costs, methods, and employees. Manages and delegates business analysis assignments. •Directly and indirectly supervises a student team in collaboration with the Student Leadership Coordinator and the student leads; participates in the annual cycle of recruitment, hiring and training; shares responsibility for developing and sustaining a strong student leadership program. •Identifies and selects training opportunities for professional development. Participates in cross-functional group discussions, activities and other training efforts. •Adheres to University and departmental policies, procedures, and professional practices as well as city, state, and federal laws. Also responsible for adherence to UC Berkeley’s Data Classification Standard, Minimum Security Standards for Networked Devices and Minimum Security Standards for Electronic Information. •Other duties as assigned.•A minimum of 10 years’ experience with increasing administrative leadership responsibilities in a technology-related organization. Experience in leading and managing an organization, with significant responsibilities for program, budget and personnel. •Knowledge of, or experience with Information Technology Infrastructure Library (ITIL), Information Technology Service Management (ITSM), DevOps, professional project management methodologies, change management, quality theory and continuous process improvement, security policies and practices, architecture review, production control, and IT governance. These skills and knowledge help maintain and strengthen the development of a professionally managed organization. •Requires extensive and in-depth knowledge of Information Technology principles, theories, and concepts to manage functional area(s) and provide solutions. •Strong prior experience with cloud-based services, with specific experience with Infrastructure as a Service, Software as a Service and Platform as a Service. •Requires knowledge of business analysis function. •Critical Thinking, Persuasion/Negotiation, Mentoring, Leadership/Management, Problem Solving, Human Resources policies and procedures relating to management responsibilities. •Verbal and Written Communication, Quantitative and Analytical skills. •Strong prior experience with tools that enable the software development lifecycle. •Works in a collaborative manner to achieve results. •Requires conceptual and planning skills. •Has technical project management knowledge. •Subject matter or technical area expertise preferred. •Has an understanding of how programs relate to other business strategies and initiatives. •Bachelors degree in related area or equivalent work experience/training •ITIL V3 Foundations certification required. •Project Management Institute PMP training and certification preferred. •Agile certification and training preferred.
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