Rutgers, The State University of New Jersey is seeking a Faculty Practice Manager for the Rutgers Community Health Center in the School of Nursing.The primary purpose of the Faculty Practice Manager position is to provide effective leadership for the overall operations of Rutgers Community Health Center- FQHC. The Faculty practice manager is responsible for efficient and effective daily operations, general administration and accountability of the practice, including, but not limited to personnel, budget oversight and performance, patient through-put, the billing cycle, patient scheduling, registration, patient co-pay collections, coding performance, timely claims submissions, denial analysis, denial/ appeals process, training, and other related clinical practice support. Provides leadership and influences the practice's personnel (faculty and staff) to achieve service delivery objectives set for the clinical practice.
Provides clinical and administrative supervision to clinical practice personnel (front desk, billers and clinical staff) and guidance on all matters affecting the clinical practice.
Participates effectively in personnel matters, coordinates functions of staff, reassigning and distributing work assignments, and evaluates the education and training needs of personnel and directs development and implementation of in-service programs.
Performs and recommends the hiring, firing, training, performance recognition / assessment, discipline, timekeeping, record keeping, policy implementation, promoting and other personnel actions.
Performs personnel management functions, such as establishing personnel qualification requirements, drafting procedure manuals and installing record and reporting systems.
Analyzes and evaluates the overall patient care program. Prepares periodic reports concerning patient care services, the clinical revenue cycle, and billing / coding errors / trends. Initiates studies to evaluate effectiveness of clinical practice personnel in relation to their objectives, cost and volume. Complies statistical data and writes narrative reports, summarizing findings and recommendations.
Engages in studies and investigations related to improving delivery of services and practice efficiency.
Designs and reviews policies and procedures related to strategic planning and quality management, such as methods of data collection, outcome performance measures, facility use, patient registration, insurance verification, patient check-in, patient methods, patient records, and critical pathways analysis. Works with information systems staff to enhance data collection analysis, reporting and monitoring. *Assists in the development of a capitation schedule to be presented to insurer for both specialists and primary care providers.
Acts as a role model for customer service and improved quality. Confers with departmental management and clinical practice leaders concerning patient care, operational and fiscal problems and responds to inquiries from faculty, customers, compliance agencies and others. Interacts with patients, as necessary, resolving issues and communicating with patients in an empathic and concerned manner.
Ensures that the clinical practices, including faculty and staff, conform to local, state and federal regulations and credentialing standards.
Assists with the preparation and monitoring of the clinical practice budget. Recommends acquisition of capital equipment.
Supports the goals of all clinical service agreements and or affiliation agreements.
Serves as the Department's clinical practice liaison to appropriate community, regional, state organizations and groups. Represents the clinical practice before various civic, professional, educational and business groups to discuss, market, interpret and explain policies and programs and to foster good public relations.
Develops and promotes cooperative working relationships with hospitals and community agencies and with other departments within the School of Nursing and Rutgers Health.
Ensures that the staff are trained and evaluated on their knowledge of, and adherence to, compliance policies and procedures specific to their job
Minimum Education and Experience:
Bachelor's degree in a relevant social or health care field, plus five years of related experience, preferably in a professional practice setting.
Prior supervisory or lead experience.
Equivalent experience, education and/or training, may be substituted for the education requirements.
Required Knowledge, Skills, and Abilities:
Strong verbal, written and interpersonal communication skills.
Ability to function in a team environment.
Capable of exercising sound leadership and management skills.
Demonstrated knowledge of the clinical revenue cycle, including thorough knowledge of billing/coding regulations and practices.
Demonstrated interest and participation in professional, educational and research activities.
Knowledge of how to accomplish superior performance in a unionized environment.
May be required to work evenings and weekends at various locations depending on need.
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was ...at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.