Florida Hospital seeks to hire a Donor Program Specialist who will embrace our mission to extend the healing ministry of Christ.
Established in 1908, Florida Hospital is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The 2,286-bed acute-care medical facility, comprised of eight hospitals, has been recognized by U.S. News & World Report as one of the best hospitals in the country for the past 10 years. It serves as a community hospital for Greater Orlando and as a major tertiary referral hospital for Central Florida and much of the Southeast, the Caribbean and Latin America.
Full Time: Monday-Friday, 8:30am- 5pm
The Donor Program Specialist - TransLife (DPST) works closely with leadership and staff in assigned facilities to establish effective processes and a supportive culture to consistently maximize donor opportunities. The DPST represents TransLife to all levels of hospital and system leadership. The DPST conducts donor case follow-up, which includes but is not limited to collecting, maintaining and reporting of performance data to ensure hospital understanding and satisfaction with the donor experience. The DPST presents education programs for day and night shift staff, provides guidance on policy development, serves as the primary resource to donor teams, encourages collaboration for improvement initiatives and helps to coordinate recognition events, registry drives, and conferences. The Specialist provides analysis, development and implementation of an in depth annual hospital plan, works collaboratively with the TransLife Clinical Services staff, and, at times, responds individually or in tandem with a clinical coordinator to an active donor referral. The DPST actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Bachelor's degree in business, marketing, communication, middle grade education, biology, life sciences or health-related field
Three years of work experience in business, middle school education or healthcare
Exceptional oral and written communication skills
Ability to exhibit a high degree of professionalism and demonstrate a sense of ownership for individual and team performance
Ability to work independently, yet collaboratively in a diverse team environment
Ability to prioritize multiple projects
Computer skills including Word, Excel and Power Point
Ability to speak comfortably in front of an audience
Excellent presentation skills
Ability to demonstrates an abundance of positive energy and a true passion for the mission
Previous hospital development or work experience within an Organ Procurement Organization (Preferred)
Previous public relations/marketing experience, preferably within a healthcare organization (Preferred)
Nursing and/or clinical skills (Preferred)
Exposure to organ procurement (Preferred)
Licensure, Certification, or Registration Required:
Valid driver's license and driving record in accordance with Florida Hospital Policy
Demonstrates, through behavior, Florida Hospital's core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
Creates and maintains positive working relationships with hospital staff, including leadership and medical, support and clinical staff.
Collaborates with hospital partners in the development and implementation of annual strategic plans; tracks and reports on progress.
Keeps hospital profiles within iTransplant current; includes donation policies, identification of hospital champions and list of key contacts.
Performs medical record reviews in assigned hospitals and regularly shares results with hospital partners; addresses any significant findings of lost potential organ donors.
Works closely with the clinical services staff on all referrals and donors to continuously evaluate for quality assurance purposes; includes critical care unit rounding and reporting.
Conducts educational programs for day and night shift staff based on appropriate needs analysis.
Maintains accurate records of all hospital visits and pertinent communications in database. Documents a weekly presence in high potential facilities through records.
Serves as liaison to donation teams to ensure monitoring and implementation of quality improvement initiatives; provides documentation of team meetings and activities.
Partners with marketing and public relations staff in assigned facilities to coordinate awareness events and registry drives to increase the number of registered donors.
Attends and participates in TransLife key annual events such as Remembrance Day
May visit patient room and must utilize appropriate PPE.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Donor Program Specialist opportunity with Florida Hospital and apply online today.
Florida Hospital is dedicated to improving lives not only in Central Florida, but also around the world. As a destination hospital, we are committed to serving the health care needs of our patients with a holistic approach to ...heal the mind, body and spirit. We strive to be the hospital of choice for patients, physicians and employees. Over the last 100 years, Florida Hospital’s mission remains unchanged: to extend the healing ministry of Christ.