The Community Manager will serve as the administrator for all Maryville Salesforce communities. The Community Manager is responsible for inspiring our community of users by monitoring and moderating user content generated by faculty, staff and students, creating relevant content, and escalating any issues to the appropriate internal teams. The successful candidate will be comfortable interacting with people offline as well as online in a friendly and relatable manner. The manager will work toward the goals of maximizing the self-service capabilities of the Community platform and growing organizational engagement for all groups. The successful candidate must be committed to fostering a welcoming environment for a diverse population of students, faculty, and staff. This position will be based on our west Saint Louis County campus.
Community Management & Moderation oMonitor Community chatter, post or facilitate timely responses to inquiries and discussions. oModerate relevant conversations about Maryville's programs, services and policies. oEscalate possible issues or concerns to internal stakeholders. oManage the Community Champions program including recognition and support. oEnsure the Community is consistent with the university's brand, both graphically and through its narrative. oCollaborate with IT to update the Community design and functionality, as needed. oRegularly work through the mobile Community platform (Maryville App) to ensure a good user experience on all devices. Content oUse analytics to assess trends in topics, questions or knowledge articles needed, and make strategic recommendations for the Community. oRecommend and assist with the development of content and knowledge articles based on user patterns. oSeed content and discussions in Maryville Community groups to keep them active and valuable to end users.
Community Strategy oAssist with creation, conception, and presentation of annual Community strategy. oReport on user activity & deliver actionable insights to key stakeholders. oCollaborate with all IMC staff to ensure key institutional messages are integrated into Community group feeds. Internal Support Services oTrain staff on the use of Communities as it pertains to their position and department. oBuild positive and collegial relationships with internal stakeholders in order to align Community efforts and to ensure buy-in on the Community platform.
oBachelor's degree oUnderstanding of web community networks – design, functionality, strategy oVery high attention to detail oAbility to use good judgement to parse information and determine appropriate responses. oAbility to be a brand ambassador. oExcellent verbal, written, and presentation skills.
oTwo to three years of experience managing a Salesforce community or web community. oExperience managing a social media presence for a brand or organization. oBachelor's degree in Communications, Marketing, Digital Media or Interactive Design preferred. oExperience with customer relationship management (CRM) applications, Salesforce preferred.
Special Instructions to Applicants:
An offer of employment is contingent upon successful completion of a background screening.
Applicants requiring University sponsorship to obtain employment authorization will not be considered for this position.
Maryville University is committed to a policy of equal opportunity and prohibiting discrimination on the basis of age, disability, gender, genetic information, marital status, national origin, race/color, religion, sex, sexual orientation, veteran status, or any other status protected by law. This extends to all aspects of the employment relationship, including recruiting, hiring, training, on-the-job treatment, promotion, layoff, and termination.
Job Type: Full-time
Flexibility to work evenings and weekends as necessary to ensure timely response and engagement
Maryville University is a selective, comprehensive and nationally ranked private institution more than 6,000 students. Maryville offers more than 100 degrees at the undergraduate, masters and doctoral levels to students from 50 states and 32 countries. Consistently ranked as a top private school by Forbes and Kiplinger's, Maryville has been named the Number 1 Over-performing University in the nat...ion by US News and World Report for the last two years. Maryville's athletics teams compete in 20 intercollegiate sports at the NCAA Division II level in the Great Lakes Valley Conference. Founded in 1872, the University is ideally situated on 130 picturesque acres in West St. Louis County.