The Medicity Analyst is responsible for coordinating implementations, upgrades and, system enhancements to the Medicity applications/software at Jupiter Medical Center, Inc. Additionally, the Medicity analyst serves as a liaison between the physician practices, the software vendor(s) and the interface team providing exceptional customer service and open lines of communication. They are also responsible for monitoring performance, daily maintenance as needed and address any issues quickly and proactively.
The position will require extensive use of MS Office products to organize, track, and document projects.
Handle inbound calls and provide technical support to clients.
Create and improve integrated test plans with other downstream systems.
Test application upgrades and new client interface setup to ensure proper integration, functionality and quality per approved test plans.
Import applicable data into system as needed.
Resolve any data discrepancies with external vendors.
Prepare employee communication documents.
Work with management to prioritize business and information needs.
Locate and define new process improvement opportunities.
Communicate status and concerns of projects with supervisor and all interested groups.
Provides content expertise in the development of training and knowledge-based materials for departmental staff.
Facilitates formal and informal training needs across area of content expertise. Support requests would include:
Triage issues and troubleshooting client issues: system and involved interfaces
Jupiter Medical Center is located in the seaside community of Jupiter, Florida in Northern Palm Beach County. At Jupiter Medical Center, our team members and volunteers (Auxiliary) are the heartbeat of the hospital. Our 1,500 team members and 700 volunteers are united by their common goal to deliver excellent and compassionate healthcare, each and every day. Our team practices “Relationship Based ...Care” which is a philosophy of caring that places the patient and family at the center of all that we do. This is achieved through creating and sustaining relationships with patients, families, other team members and self. Jupiter Medical Center is committed to being the Employer of Choice for the Palm Beach County Area. Our vision to be recognized as the leading healthcare organization in the region is evident by some of our accomplishments: Consistently ranked as one of Top Hospitals in Palm Beach County in "Likelihood to recommend", Certification as a Primary Stroke Center (4 consecutive terms) and the Laureate Award for Workplace Enhancement. We have earned an unprecedented level of patient confidence, team spirit among colleagues, and loyalty amongst the communities we proudly serve. As a not-for-profit medical facility, Jupiter Medical Center continually reinvests in facilities and new equipment to provide our patients with the highest quality of care in state-of-the-art facilities. Jupiter Medical Center is a 100% Tobacco-Free Campus.