<p>OBJECTIVE/OVERVIEW<br />CUHCC’s mission is to seek health equity in our community by advancing the well-being of diverse people. The clinic is known for providing high quality care to diverse patients and is moving forward in improving timely access to care for patients. This position contributes to the efficiency and effectiveness of the clinic’s services in the psychiatry department. This position is an integral part of the psychiatry team by managing psychiatry referrals, taking phone calls for inpatient hospitalization (IP) discharge planning, managing external referrals related to behavioral health needs, and overseeing psychiatry flow on a day-to-day basis in collaboration with behavioral health nurse, care coordinators, MA/LPNs, and psychiatric providers. This position contributes to discussions and decision related to productivity, provider evaluations, and patient care in psychiatry. This is a highly mobile position, orienting new patients to mental health services, connecting patients to necessary services, and keeping the psychiatry flow moving efficiently and effectively, under the leadership of the Clinic Manager.<br /><br />ESSENTIAL FUNCTIONS & PERCENTAGE FOR EACH FUNCTION:<br /><br />1. Oversee psychiatry flow 30%<br />• Oversee scheduling and productivity, standards set by Psychiatry Lead (e.g. scrubbing schedule, monitoring schedule templates, anticipating needs, balancing caseloads, filling schedules, vacation and holiday coverage, coordinating actions when providers call in sick)<br />• Enroll and track enrollment of patients into the SAMHSA program<br />• Ensure that SAMHSA patients have all documentation completed as per the grant requirements<br />• Assist patients in enrolling in SAMHSA groups and educational opportunities<br />• Participate in team meetings as required<br />• Coordinate psych ops meeting (e.g. scheduling, managing google invite, taking notes, managing topics to align with strategic direction)<br />• Other duties as assigned to support psychiatry team<br />• Participate in strategic planning, site visits, and evaluation, as requested by Psychiatry Lead<br />• Participate in training and/or implementation of new policies in psychiatry, as directed by Psychiatry Lead<br />• Oversee policy adherence, communicating needs to Psychiatry Lead<br />• Maintain efficient operations (e.g. connect patients to staff/departments, provide verbal updates between parties about urgent needs, ensure coverage for emergency codes)<br />• Pay attention to details related to psychiatry flow and operations on a day-to-day basis; report trends and system level needs to Psychiatry Lead<br /><br />2. Mental Health Referrals 30%<br />• Manage psychiatry referrals (e.g. calling patients on the waitlist, update referral order tracking, notifying referring provider of outcome, documenting outreach attempts, closing referrals)<br />• Manage BH external specialty referrals such as external Case Management, CTSS, or neuropsychological testing (e.g. calling external providers to schedule appointments, coordinating with health information management to obtain results, communicating scheduled appointments and directions with patient, notifying referring provider of outcome)<br />• Coordinating CUHCC group referrals in psychiatry (approximately 4 groups per year)<br />• Communicate updates about status of psychiatry referrals through internal communication channels and external referral sources (e.g. Center for Sexual Health, COPE, Healthcare for the Homeless, Refugee Health Nurses)<br /><br />3. Pre/Post Visit Planning New Psychiatry Evaluations 25%<br />• Provide pre and post visit planning, 30-60min/patient, for new psychiatry evaluations, approximately 20-30/month<br />• Call patients before new psych evaluation to assess readiness and what to expect<br />• Orient new psychiatry patients to CUHCC clinic and psychiatry operations<br />• Obtain ROIs for patient’s care team; gather collateral information as needed<br />• Make referrals to programs (e.g. Case Management, Care Coordination, ARMHS, DV/SA, or Legal Clinic) as appropriate<br />• Coach patient about how to schedule follow-up visits before leaving clinic<br /><br />4. Inpatient Hospitalization Discharge Planning 10%<br />• Manage inpatient psychiatric discharge planning phone calls (e.g. take phone calls from area hospital social workers, complete template, communicate outcome with care team, schedule follow-up visits), approximately 30 calls/month<br />• Build relationships with area hospital social workers for smooth transitions of care<br />• Obtain hospital records as needed; give to HIM to scan<br /><br />5. Other 5%<br />• Attend all staff meeting<br />• Participate in quality improvements , as assigned<br /><br />MINIMUM COMPETENCIES<br />-High-level communications skills in written and spoken English. <br />-Strong project management skills, analytical aptitude and problem solving skills<br />-Strong time management and organizational skills<br />-Excellent customer service skills.<br />-Ability to work with patients and staff from diverse cultures, languages, and backgrounds.<br />-Capacity to lead and work on a team and make positive contributions to the team.<br />-Balance between attention to detail and systems-level thinking.</p><p> </p>
<p><span style="font-size:12px;"><strong><span style="background:white;"><span style="color:#333333;"><span style="font-family:arial,sans-serif;">All required qualifications must be documented on application materials. </span></span></span></strong></span></p><p>REQUIRED QUALIFICATIONS:<br />-Bachelor’s degree in social work, business, public health, nursing, or related field or equivalent combination of education and experience totaling 4 years.<br />-Computer skills: Microsoft Office experience and ability to learn and effectively utilize clinical documentation system.</p><p>PREFERRED QUALIFICATIONS:<br />-Fluency in Spanish, Somali, Hmong, Vietnamese, Cambodian or Lao<br />-Experience establishing partnerships with multiple agencies.<br />-Experience being self-directed in carrying out program goals.<br />-Experiencing working with people from diverse ethnic and socioeconomic backgrounds.<br />-Knowledge and interest in serving multi-culturally diverse patients with mental, medical, dental, sexual, and chemical health needs.<br />-Knowledge of community resources and/or social service agencies.<br />-Experience in providing care coordination to a complex, diverse population.<br />-Masters degree in social work, psychology, healthcare administration or similar profession.</p>
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.