Reporting to the Executive Director, lead the Association of Yale Alumni (AYA) team responsible for lifelong learning programs and global educational travel for alumni. Serve on AYA's senior leadership team.
Develop strategic direction for AYA's educational travel program (YET) to meet university and AYA goals, such as maximizing revenue and alumni engagement. Direct Yale for Life, Yale Alumni College, and related learning opportunities. Work with campus partners to identify, develop and/or promote digital intellectual content for alumni audiences.
Lead effort to ensure that YET programs include substantial Yale components. Provide leadership for trip selection and decisions about altering or canceling programs. Assess program outcomes relative to industry trends through financial results, traveler feedback, benchmarking, and other metrics.
Supervise staff team and set goals for staff performance. Develop standards for customer service, faculty engagement, vendor relations, volunteer management, and other critical staff functions. Manage overall day-to-day operations of the AYA's learning programs, including quality control, program execution, and relationship management for Yale faculty and tour operators.
In collaboration with vendor and University partners, devise marketing and communications strategies to develop new audiences and retain existing ones, utilizing the full range of print, web, and social media platforms as appropriate.
Oversee and expand faculty involvement in all AYA lifelong learning programs, including recruiting faculty volunteers, stewardship of past faculty leaders, and collaborating with advancement colleagues to make best use of faculty resources. Cultivate faculty, university administration, and alumni volunteers to participate in developing distinctive and customized travel itineraries and educational programs, as well as enhancements for vendor-operated programs.
Set and monitor financial objectives for programs, including revenue targets. Work as needed with university colleagues on budgets and forecasts. Develop new sources of revenue. Negotiate commissions with tour operators.
Participate in and staff AYA-sponsored activities such as Yale College reunions and the Assembly, including evenings and weekends as necessary.
The information provided in the Essential Duties below is generic in nature and so some may not be applicable; prospective applicants will find the information in the above Position Focus to be most relevant to the position.
Posting Position Title: Senior Alumni Affairs Officer
University Job Title: Senior Director, Lifelong Learning
Work Week: Standard (M-F equal number of hours per day)
Required Skill/ability 2: Demonstrated ability to prioritize and meet multiple, competing responsibilities. Ability to work successfully in a fast-paced and changing environment.
Required Skill/ability 3: Excellent interpersonal and organizational skills. Excellent written and oral communication skills.
Required Skill/ability 4: Demonstrated ability to mobilize a team around shared goals. Ability to work well in and foster a team environment with others, including staff, faculty, and alumni volunteers. Appreciation and respect for diversity.
Required Skill/ability 5: Demonstrated ability to successfully manage projects of all sizes. Ability to serve as the key decision maker. Innovative.
Preferred Education, Experience and Skills: Experience in academic administration, educational program planning, nonprofit organizations, public relations/marketing, or related field or equivalent combination of education and experience. Experience with travel planning, especially affinity travel. Experience working with volunteers, especially faculty and alumni. Thorough knowledge of the University and its academic programs.
Required Licenses Or Certifications:
Bachelor's Degree in a related field and five years of related work experience.
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.