The College of Veterinary Medicine, Veterinary Medical Center seeks a Client Services Specialist to join the Small Animal Reception team. The successful candidate will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues. Duties include, but are not limited to, the following: responding to routine, complex and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day-to-day admitting information through hospital computer system; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards. This position is full-time with a schedule of Monday through Friday, (five) 8-hour shifts. Shifts will be scheduled 9:00 am-5:30 pm. This position includes required holidays based on a team rotation. A background check is required prior to the start date.
Additional Information for Applicants::
Physical Requirements: Standing for long periods of time, exposure to animal dander and/or zoonotic diseases.
May required weekend, nights, and/or holiday hours.
One year of experience (1000 hours of course work or training) in customer service or communications, including analyzing & interpreting information; six months of experience (600 hours of training) in operation of computer and related peripheral equipment; three months of experience (300 hours of course work) in information research & analysis.
Experience with customer service or public relations; superb verbal and written communication skills desired; hospital setting; working knowledge of medical terminology and computer skills.
Target Salary: $11.10 - $14.00 Hourly
Job Category: Civil Service
Job Appointment (FTE%):
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, and protected veteran status.
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Cente...r, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.