Note: Interviews may be conducted during application acceptance period.
PURPOSE: Oversee the comprehensive analysis efforts for the Aviation Maintenance (AVM) department’s operational activities through the Computerized Maintenance Management system (CMMS) at the Port of Seattle.
ESSENTIAL FUNCTIONS: This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed. Essential duties and responsibilities may include, but are not limited to, the following:
Analysis Responsible for the development, maintenance and upkeep of all departmental business and system process flows, narratives, and Standard Operating Procedures (SOP) manuals. Perform comprehensive analysis on current system and business process issues, identifying opportunities for process improvement, and recommend strategies to resolve issues.
Gather requirements for ad-hoc reports from the department managers and other parties to further the analysis, and develop reports based on the business need. Determine how the analysis can be leveraged within other areas to make effective decisions.
Lead and facilitate efforts to assess the effectiveness of implemented processes and training through observations, interviews, data analysis, CMMS systems audits and reporting. Provide technical support (process and system) to the Maintenance organization, to establish procedures for maintenance operations, using CMMS (Maximo).
Process Improvement Lead the department in Continuous Process Improvement efforts to include, leading and facilitating discussions and workshops with stakeholders using LEAN methodologies. Review current processes and verify if processes are being adhered to, applied and utilized. Develop working groups to review the current processes, and make recommendations for improvements. Facilitate and document discussions on refinement of business processes, ensuring that the proposed changes are relevant to day-to-day activities of maintenance operations, and that business challenges are resolved. Ensure that processes are in alignment with Aviation Maintenance Department Goals and the Airports Strategic Goals and changes are well communicated.
Supervision/Leadership Provide leadership and direction to CMMS and Payroll team, including, but not limited to, supervision of staff, performance evaluations and salary adjustments. Maintain appropriate departmental staffing levels. Provide leadership on staff development, goal setting and team building. Identify and facilitate resolutions to team conflicts, ensuring communication occurs across all groups including if appropriate, stakeholders and customers.
Training: Determine training needs and recommend training path by leading discussions with Aviation Maintenance Managers or Craft Foreman and personnel. Coordinate training sessions, develop curriculum, design courses, and monitor training activities within the department. Evaluate and assess effectiveness of training programs.
KNOWLEDGE, SKILLS & ABILITIES: Strong understanding of and experience in developing business processes, including flowchart and requirements documentation. Experience in developing and writing business cases. Experience in creating and tracking maintenance key performance indicators. Experience working in an adult training environment and knowledge of adult learning techniques. Experience providing training in classroom environments and individual instruction. Strong understanding of concepts governing relational databases and reporting; demonstrated knowledge of resolving gaps between the functionality of an application and the requirements of the user. General understanding of maintenance department and business process skills and tools. Strong working knowledge of continuous improvement processes and LEAN methodologies.
Strong analytical and problem solving skills including the ability to use data and processes to determine operational problems and develop solutions Strong computer and technical skills including an understanding of SQL, advanced features of Microsoft Excel, PowerPoint, Visio and Tableau. Strong interpersonal and people skills including written and oral communication skills. Strong organizational, documentation and time management skills; project management skills being adept at managing tasks and assignments effectively & efficiently. Presentation and facilitation skills to effectively lead teams and/or working groups on process discussions
Ability to provide guidance to department on KPIs and metrics. Ability to analyze, interpret and communicate data captured from multiple sources and present complex data in graphical form. Ability to manage work capacity with ad-hoc management information requests or projects. Distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements. Ability to handle multiple priorities and deliverable deadlines. Ability to work effectively either alone or as part of a team. Ability to interact effectively with all levels of the organization. Ability to think creatively and improve processes, to ask critical questions and perform root cause analysis. Ability to multi-task, think analytically and propose solutions to problems and obstacles that can occur; to meet critical deadlines.
QUALIFICATIONS: Combination of education and experience demonstrative knowledge, skills and abilities equivalent to:
Bachelor’s degree in Business, Technology, or other related field; and
Five (5) years of experience as a technical business analyst;
Master’s degree in Business, Technology, or other related field;
Five (5) years of experience as a Business Analyst in a Maintenance operations environment utilizing a Computerized Maintenance Management System (CMMS) application.
Experience implementing business process models.
Experience in instructing adult audiences.
Lean or Six Sigma certification.
The Port of Seattle is an Equal Opportunity Employer, Affirmative Action Employer and is committed to diversity in the workplace. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
The Port of Seattle plays a key role in bringing international trade, transportation and travel to the Pacific Northwest, and supports industries as diverse as tourism and commercial fishing. The port is also a key builder of road and rail infrastructure, partnering with other agencies to improve freight traffic from Tacoma to Everett.
The port owns and operates Seattle-Tacoma International Ai...rport - the nation’s 15th busiest – handling more than 33.2 million passengers in 2012. Sea-Tac's Air Cargo operations rank 21st in the U.S. Our passenger cruise terminals at Pier 66 and Smith Cove Terminal handled 202 ship calls and an estimated 934,900 passengers during the 2012 season.
State-of-the-art cargo handling facilities helped rank Seattle as the nation’s 8th busiest U.S. seaport in 2012, serving 18 international steamship lines moving more than 1.88 million TEUs (20-foot equivalent unit containers). The port also operates four public marinas, and manages a number of real estate assets for financial return and broad economic advantage.
Our tagline, “Where a sustainable world is headed” to communicate our goal to be a national leader in sustainable port operations, and the Port’s many award-winning environmental programs provide measurable benefits to the community and a competitive edge for our customers.