PROGRAM ADMINISTRATOR, MICROMASTERS PROGRAM, MIT OPEN LEARNING, Office of Digital Learning (ODL), to coordinate concurrent, complex, and highly impactful projects as part of a team working on MicroMasters initiatives. Internal projects include coordinating the workflow for new MicroMasters by creating project plans and timelines, tracking project status, and communicating with key stakeholders to drive the process forward; supporting existing MicroMasters programs with data management, special requests from departments, event coordination, etc.; designing and implementing a central information source for all MicroMasters planning; managing internal communications, including biweekly working group meetings, program calendars, weekly updates, and convening relevant stakeholders; supporting post-MicroMasters initiatives with other units/departments; managing the customer service workflow and developing best practices; monitoring expenditures; and providing data analysis and generating reports. External projects involve working with the director to coordinate communications and efforts related to projects with edX, university partners, and companies; supporting workflow for scholarships and relationships with foundations and market research related to online learning development; representing MicroMasters at MIT events and external conferences; supporting surveys, interviews, focus groups, etc., related to understanding learners; and supporting data analysis and generating reports. Will also handle other projects as assigned.
REQUIRED: professional experience in higher education; ability to thrive in a start-up environment where work changes steadily; self-motivation; flexibility; exceptional project management, organizational, communication, and customer service skills; ability to meet deadlines; sound judgment; ability to identify, analyze, and solve problems; detail-orientation; experience working with diverse populations and outside vendors; ability to work independently with little direction/supervision and to pitch in as part of a team; and strong computer skills, including proficiency with the Internet, Word, Excel, and related applications. Job #15256-O
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