Stanford Universitys School of Medicine, Office of Information, Resources and Technology (IRT), is seeking a Product/Program Manager 2. Reporting to the manager of enterprise AV services, this position supports the long term project goal for building video conference enabled spaces and the associated training, communication, and collaboration infrastructure. This position will track and manage multiple short term projects in the School of Medicine to meet the goals of a long-term, school-wide capability expansion initiative, engaging in project management for room installations as well as development of a teaching and learning community focused on enablement and literacy for collaborative technologies. Position will perform detailed consultation and intake with faculty and staff users to determine audiovisual and collaborative needs, working with university partners to build spaces and maintain a strong, in-person and online learner and technical community.
Execute product/ program plan definition, and detailed rollout schedule, including collaboration with internal stakeholders.
Collaborate with marketing team to develop and execute a marketing plan, assessing, and revising as necessary to meet goals.
Implement conversion strategy to meet product/program goals.
Deliver an experience that leads to high customer satisfaction and advocacy for the program.
Conduct analysis and make recommendations regarding the direction of the program or product.
Actively participates in efforts to improve processes, programs and business across the department.
Coordinate with vendors and consultants on specific programs.
* - Other duties may also be assigned
Experience developing and delivering training programs, both in person and remotely via web or other touch points
Ability to manage multiple projects simultaneously, including group training, 1:1 orientation, and IT/AV, as well as general technology, networking, and other IT based initiatives.
Skilled in working with multiple organizational stakeholders, including networking, facilities, electricians, IT/AV contractors, and academic department faculty and staff
EDUCATION & EXPERIENCE (REQUIRED):
Bachelor's degree and three years of relevant experience or a combination of education and relevant experience.
KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):
Experience with managing products/programs.
Demonstrated ability to manage multiple projects simultaneously.
Knowledge of various marketing elements (e.g. pricing, audience, channels, communication).
Ability to work independently to meet expected deadlines and schedules.
Demonstrated ability to understand the target audience lifecycle and ability to convert leads into new business.
Excellent written and oral communication skills.
Constantly perform desk-based computer tasks.
Frequently stand/walk, sit, use a telephone, grasp lightly/fine manipulation, speaking.
Occasionally grasp forcefully, writing by hand.
Rarely sort/file paperwork.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Occasional work on evenings and weekends.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains d...edicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu.
Stanford University is an equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.