Description About the Position and Responsibilities: As a key member of the Campus Dining Team, the Supervisor is responsible for assisting in the overall supervision of food preparation and service, assisting with culinary tasks, interacting with customers and supporting the General Manager in personnel matters. The Supervisor support the General and Assistant Manager while overseeing all aspects of departmental policies and procedures, while planning, organizing and directing unit level services in an efficient and cost-effective manner. Key Functions and Expected Performances: Plan, organize, manage and direct the total day-to-day activities, work schedules, customer service functions and maintenance functions for the operation Supervise the ordering, receiving, storage and issuing of all assigned products and have responsibility for ensuring proper portion control. Schedule and train employees, ensuring customer satisfaction goals are met while managing labor productivity for both unionized and student employees. Instruct employees in proper safety and sanitation. Monitor payroll for both unionized and student employees. Communicates facility repairs and maintenance concerns to appropriate individuals. Technical Capabilities: Customer Service: Demonstrates an awareness of the need for good customer relations. Asks questions to identify customer's needs or expectations. Understands the need to provide ongoing dialogue with and service support to the organization's customers. Understands the distinction between direct customer and ultimate consumer. Demonstrates an orientation and sensitivity to customer service. Prohibits personal emotions from interfering and influencing customer responses. Supervisory Leadership : Conducts performance reviews. Effectively delegates tasks to others. Coaches subordinates on technical and interpersonal topics. Demonstrates team building techniques and provides leadership through personal example of good work habits, open communication and effective people relationships. Involves subordinates in decisions which affect them. Demonstrates self-reliance and resourcefulness as an example to others. Point of Sale (POS): Possesses sufficient fundamental proficiency to successfully demonstrate Point Of Sale operations in practical applications of moderate difficulty. Generally works under the direction of others while accomplishing assignments. Has retained equivalent knowledge from past experience. Food Inventory Management: Possesses sufficient fundamental proficiency to successfully demonstrate Inventory Management skills in practical applications of moderate difficulty. Demonstrates basic expertise with Inventory Management tools, procedures and processes. Generally works under the direction of others while accomplishing assignments. Food Cost Analysis: Capable of reducing cost problems and situations to basic elements and parts, then classifying, evaluating, and drawing conclusions. Demonstrates the ability to sift through cost data to determine its most significant elements. Able to turn discrete data into meaningful and valuable information which contributes to the successful completion of job assignments. Clearly recognizes cause and effect relationships. Cash Management: Possesses sufficient fundamental proficiency to successfully demonstrate cash drawer management in practical applications of moderate difficulty. Knowledgeable of basic cash flow, accounts payable, accounts receivable and credit management. About Vanderbilt University: Vanderbilt is a renowned private institution founded in 1873 located a little more than a mile from downtown Nashville, TN. The university's students, faculty, staff and visitors frequently cite Nashville as one of the perks of Vanderbilt. VU is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity is sought and celebrated. It is a place where employees know they are part of some
Vanderbilt University is a center for scholarly research, informed and creative teaching, and service to the community and society at large. Vanderbilt will uphold the highest standards and be a leader in the quest for new knowledge through scholarship, the dissemination of knowledge through teaching and outreach, and the creative experimentation of ideas and concepts. In pursuit of these goals, ...Vanderbilt values most highly intellectual freedom that supports open inquiry, equality, compassion, and excellence in all endeavors.