Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm) Primary Responsibilities:Serves as the operational manager for administrative services for the most complex National Accounts customers Servicing of products that contributes to the continued growth, profitability, enhancing customer retention and new business opportunities Responsible for and ownership of all customer service results Leader of the account services across UHC National Accounts on assigned book of business Investigates, researches, and resolves issues presented by the client and or Account Management Team members and analyze trends, develop customer specific solutions in collaboration with cross-functional teamsTriage and apply critical thinking skills to trouble shoot client issues providing timely resolution and determining root cause Leads and or in conjunction with the Strategic Client Executive ( SCE) facilitates external customer meetings to ensure clients are well informed and knowledgeable about plan options, new products, policy and procedural and legislative changes (including Health Care Reform) through consultative, collaborative and open dialogue Ensures seamless, complete, and accurate Health Fair and Open Enrollment activity including staffing, order materials, assisting in creating customer specific presentations.Oversees completion of internal tasks such as Benefit Administrative Review submissions, implement new products, and initiatives, such as Telehealth, creating Client Specific Plans, etc.Strong partnership with SCE to ensure success of AMT process and customer satisfaction, attend client meetings for renewal planning, finalist meetingsDeliver superior service thereby enhancing UHC's reputation in the industry Fills in for the SCE when needed in an emergency and when it's appropriate Manages and meets internal metrics and client goals, measure and report on the quality of service that the business delivers to its clients Comprehensive working knowledge of specialty company offerings and their integration with core products Actively maintains professional and technical knowledge by reading internal communications, attending educational workshops / training and reviewing industry related publications Model UHG's principles of integrity and compliance, adhere to our business principles
Required Qualifications: 3+ years of sales and/or account mgt experienced focused in the insurance industry Extensive knowledge of health industry, products and services and the managed care environmentExtensive knowledge of internal process and resources (claims, eligibility, accounting, contract, underwriting)Proven superior customer service skillsProven relationship skillsProven strong verbal and written communication skillsProven strong organizational and project management skillsProven negotiations and leadership skillsStrong presentation skills Ability to travel up to 20-25% of the time Preferred Qualifications:Bachelor's degreeCareers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Client Manager, National Accounts, Account Management, Sales, claims, eligibility, accounting, contract, underwriting, Richardson, San Antonio, Austin, TX, Texas
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.