Kaleidoscope Inc., a non-profit, child welfare organization located in Chicago, Illinois is looking to fill the position of Chief Operating Officer.
Founded in 1973, our mission today is to empower children, youth and families impacted by abuse and neglect to build resourcefulness, resiliency and supportive relationships. Our vision is that all children and youth have the opportunity to enjoy safe and healthy lives nurtured by responsive adults.
At Kaleidoscope, we stake our reputation on providing the highest quality child welfare services to children, youth and families involved with the Department of Children and Family Services. The work we do is both challenging and rewarding. To accomplish this high level of success, we place the utmost value on our employees and seek to provide them with opportunities for professional growth through supportive supervision, ongoing attachment and trauma-informed clinical training, small caseload ratios, flexible work schedules, competitive pay and excellent benefits.
The Chief Operating Officer is responsible for overseeing the efficient and organized operations of the agency, including the work environment, human resources, information technology, continuous quality improvement and marketing and communications.
Essential Duties and Responsibilities
Directs all agency office functions including the provision of adequate leasing, reception, cleaning, maintenance, and equipment and supply inventory.
Supervises the accurate and confidential storage of agency case files.
Ensures the provision all human resource functions including recruiting, hiring, training, evaluating and retaining staff.
Provides consultation to agency leaders and employees to resolve a variety of employee-relations issues.
Develops, implements and maintains a progressive employee benefits package and salary grading system.
Oversees the implementation, utilization and maintenance of the information technology system.
Partners with Executive Director to integrate and execute the agency’s performance improvement system.
Oversees the development, implementation and monitoring of program-specific performance improvement and corrective action plans.
In consultation with Chief Program Officer, develops, implements, and monitors effective staffing and training plans for each program.
Works collaboratively with Chief Program Officer to ensure best practice standards and agency performance goals are being met.
Works collaboratively with Chief Program Officer to develop and implement program policies and procedures.
Demonstrates a working knowledge of DCFS policy and procedure, Medicaid Community Mental Health Services Rule 132 and Council on Accreditation Standards.
Manages Accreditation process.
Completes other duties as assigned by the Executive Director.
As a member of the Executive leadership team, facilitates cross-departmental collaboration and strengthens internal communications with staff throughout the organization.
Collaborates with Executive leadership team on strategic and financial planning.
Creates and promotes a positive, multicultural work environment that supports consistency throughout the organization's strategy, operational methods, and data collection needs.
Maintains continuous line of communication with Executive Director and immediately informs leadership of critical issues.
Represents agency at assigned DCFS committees and advocates in the best interests of children, youth and families and the agency.
Carries out duties of Executive Director in his/her absence.
Utilizes agency clinical philosophy to inform all aspects of program activities.
Participates in the recruitment, screening, hiring, training and evaluation of Human Resource Manager, Training Manager, PQI Manager and QI and IT consultants.
Provides and documents consistent supervision to direct reports.
Gives ongoing feedback to coach and develop supervisees and ensure department goals are met.
Reviews and approves supervisee’s personnel-related documentation.
Provides required data and information to complete program performance reports.
Uses data to analyze and respond to trends, including developing and implementing corrective action plans when outcomes fall below standards.
Prepares for agency licensing/contract monitoring/grant compliance visits in accordance with funder requirements.
Shares information with other agency leaders to promote an environment of consistency, support and accountability.
Represents the agency at meetings, committees, and workgroups, as directed.
Educational Requirements/General Qualifications
Minimum Degree Required:
Master’s degree in social work or social service related degree or business administration
Minimum Years of Experience:
10 years of leadership experience in child welfare or social services and a minimum of 3 years of senior level management
Information Technology Skills Required:
Microsoft Office and Client Database Software Proficiency
Experience working with the Illinois Department of Children and Family Services or similar agency
Excellent coalition building skills with an ability to work effectively with a variety of internal and external stakeholders
Excellent interpersonal, oral and written communication and time management skills
Full time use of minimally insured, operating automobile and valid driver’s license